October 2026

7 product updates in October 2026. Newest first.

October 10, 2026

Marketplace updates and AI client data improvements

We improved marketplace update handling, expanded AI-visible client fields, and tightened production deploy checks that affect release reliability.

Fix: Marketplace updates now handle owned-elsewhere items and restore cascades more reliably, reducing failed or incomplete update previews.
Improved: AI client lookups now expose more bounded client field values in the AI context and client registry views.
Improved: Pipeline watchdog alerts now re-check after a grace period and surface clearer alarm details.
Fix: Production deploy checks were tightened to avoid image pinning and machine-list parsing issues during releases.

Marketplace wizards, Google Ads v25, and search improvements

Today’s release added simpler marketplace update flows, expanded Google Ads support, and faster, more reliable search and deploy handling.

New: Marketplace updates now include simple-mode wizards and clearer update previews to make imports and changes easier to follow.
New: Google Ads support was updated for v25, including conversion action handling and related integration updates.
Improved: Global search was improved with better ranking and prefiltering so results surface more relevant matches faster.
Improved: Live agent and call handling received updates for ride-along, Twilio, and Vonage Business Cloud flows.
Fix: Several production fixes improved deploy reliability and made deploy failures more visible when something goes wrong.

Live Agent meetings and agency-wide inbox sharing arrive

Today’s release adds Live Agent meeting support, browser session improvements, and broader ticketing fixes.

New: Added Live Agent meetings and phone-door support, including meeting recording and calendar context.
New: Agency-wide inbox sharing is now available for tickets, making shared inboxes easier to manage across the agency.
Improved: Browser sessions and the browser operator were improved for the first production release, with a more reliable browser image build.
Fix: Fixed ticket priority and status changes so updates save correctly again.

Live voice and marketplace fixes land

This release adds live voice capabilities and includes several customer-facing fixes for AI, marketplace, and browser session behavior.

New: Launched Live Agent voice support, including live call handling and session views.
New: Added AI spend rollups so usage is easier to track.
Fix: Fixed browser session behavior for live windows, dark mode, idle timeouts, and takeover handling.
Fix: Improved marketplace updates so deleted field mappings are handled correctly when a matching field still exists.

Browser Operator and multi-use beta codes

Today’s release adds the Browser Operator and expands beta code support, along with fixes for billing and Fly sizing.

New: Added Browser Operator support, giving customers a new browser-based automation capability.
New: Beta codes now support multiple uses, making it easier to share access during onboarding and testing.
Fix: Fixed billing and Fly sizing issues that were affecting some customers.

Search, marketplace updates, and ticket draft fixes

Today’s release adds broader search and marketplace update handling, plus fixes for ticket draft ownership and extension credential filling.

New: Search Everywhere now surfaces results in a dedicated modal and supports broader global search across the product.
New: Marketplace imports and updates are easier to review, with improved dependency mapping and update previews before applying changes.
Improved: The browser extension now fills credentials more reliably, including password-only logins.
Fix: Ticket drafts now claim correctly to the first person who opens them, and existing automation-created drafts were normalized so ownership resolves properly.

Marketplace feedback and layout editing get reliability fixes

We shipped a set of customer-facing fixes that improve marketplace actions, form editing, and layout saving reliability.

Fix: Marketplace review and feedback flows now use the correct tenant context, reducing errors when submitting or viewing feedback.
Improved: Layout and form edits are more reliable, with better protection against stale saves and clearer write timestamps.
Improved: Marketplace author and source access checks were tightened so the right content appears for the right tenant.