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Changelog

What’s new in AgencyTitan. Entries cover customer-visible features and major fixes only, not every internal change.

The latest 30 digests are below. Older updates live in the year and month archives.

October 10, 2026

Marketplace updates and AI client data improvements

We improved marketplace update handling, expanded AI-visible client fields, and tightened production deploy checks that affect release reliability.

  • Fix: Marketplace updates now handle owned-elsewhere items and restore cascades more reliably, reducing failed or incomplete update previews.
  • Improved: AI client lookups now expose more bounded client field values in the AI context and client registry views.
  • Improved: Pipeline watchdog alerts now re-check after a grace period and surface clearer alarm details.
  • Fix: Production deploy checks were tightened to avoid image pinning and machine-list parsing issues during releases.

October 9, 2026

Marketplace wizards, Google Ads v25, and search improvements

Today’s release added simpler marketplace update flows, expanded Google Ads support, and faster, more reliable search and deploy handling.

  • New: Marketplace updates now include simple-mode wizards and clearer update previews to make imports and changes easier to follow.
  • New: Google Ads support was updated for v25, including conversion action handling and related integration updates.
  • Improved: Global search was improved with better ranking and prefiltering so results surface more relevant matches faster.
  • Improved: Live agent and call handling received updates for ride-along, Twilio, and Vonage Business Cloud flows.
  • Fix: Several production fixes improved deploy reliability and made deploy failures more visible when something goes wrong.

October 8, 2026

Live Agent meetings and agency-wide inbox sharing arrive

Today’s release adds Live Agent meeting support, browser session improvements, and broader ticketing fixes.

  • New: Added Live Agent meetings and phone-door support, including meeting recording and calendar context.
  • New: Agency-wide inbox sharing is now available for tickets, making shared inboxes easier to manage across the agency.
  • Improved: Browser sessions and the browser operator were improved for the first production release, with a more reliable browser image build.
  • Fix: Fixed ticket priority and status changes so updates save correctly again.

October 7, 2026

Live voice and marketplace fixes land

This release adds live voice capabilities and includes several customer-facing fixes for AI, marketplace, and browser session behavior.

  • New: Launched Live Agent voice support, including live call handling and session views.
  • New: Added AI spend rollups so usage is easier to track.
  • Fix: Fixed browser session behavior for live windows, dark mode, idle timeouts, and takeover handling.
  • Fix: Improved marketplace updates so deleted field mappings are handled correctly when a matching field still exists.

October 6, 2026

Browser Operator and multi-use beta codes

Today’s release adds the Browser Operator and expands beta code support, along with fixes for billing and Fly sizing.

  • New: Added Browser Operator support, giving customers a new browser-based automation capability.
  • New: Beta codes now support multiple uses, making it easier to share access during onboarding and testing.
  • Fix: Fixed billing and Fly sizing issues that were affecting some customers.

October 2, 2026

Search, marketplace updates, and ticket draft fixes

Today’s release adds broader search and marketplace update handling, plus fixes for ticket draft ownership and extension credential filling.

  • New: Search Everywhere now surfaces results in a dedicated modal and supports broader global search across the product.
  • New: Marketplace imports and updates are easier to review, with improved dependency mapping and update previews before applying changes.
  • Improved: The browser extension now fills credentials more reliably, including password-only logins.
  • Fix: Ticket drafts now claim correctly to the first person who opens them, and existing automation-created drafts were normalized so ownership resolves properly.

October 1, 2026

Marketplace feedback and layout editing get reliability fixes

We shipped a set of customer-facing fixes that improve marketplace actions, form editing, and layout saving reliability.

  • Fix: Marketplace review and feedback flows now use the correct tenant context, reducing errors when submitting or viewing feedback.
  • Improved: Layout and form edits are more reliable, with better protection against stale saves and clearer write timestamps.
  • Improved: Marketplace author and source access checks were tightened so the right content appears for the right tenant.

September 30, 2026

Map fields, session sync, and process widget fixes

Several customer-facing updates landed together, including map field enhancements, better session continuity, and fixes for common UI issues.

  • New: Map fields now support links, permissions, and live updates.
  • Improved: Web and extension sessions stay in sync more reliably across devices.
  • Fix: Process widgets now handle task and client filters correctly.
  • Fix: Sticky table headers no longer stack incorrectly while scrolling.
  • Fix: SSO sign-in now shows clearer handling for missing accounts and expired codes.

September 29, 2026

Process widgets now respect task and client filters

We fixed a production issue that could cause embedded process widget tables to ignore task and client filter scoping.

  • Fix: Process widget tables now apply task and client filters correctly in embedded views, preventing mismatched results and production errors.

September 28, 2026

AI settings and prompt handling got an upgrade

We shipped a set of customer-facing AI improvements, along with a few visible fixes.

  • New: AI settings now include a consolidated default model experience, making it easier to manage how AI behaves across your account.
  • Improved: Prompt caching was overhauled to improve AI response handling and reduce repeated work behind the scenes.
  • New: Quick Add Task is now available for faster task creation.
  • Fix: Fixed several visible issues, including extension sticky notes, shortcode display in fields and tables.

September 26, 2026

AI billing, workflow context, and marketplace import fixes

Several customer-facing AI and import improvements landed today, along with a few visible admin and UI fixes.

  • Improved: Workflow AI now restores the right context more reliably, improving agent behavior inside workflows.
  • Improved: AI usage and billing now track costs more accurately, including zero-cost and missing-cost cases, with better usage evidence in logs and admin views.
  • Fix: Marketplace imports now show the right credential mapping options, avoiding confusing “Create new” and “Leave unconnected” choices.
  • Fix: Admin update forms can now clear nullable fields explicitly, fixing cases where values could not be removed.
  • Fix: A few UI issues were fixed across AI panels, mention chips, and related workflow screens.

September 25, 2026

Workflow validation and ticket handling improvements

Today’s release tightened workflow publishing checks and shipped several ticketing and integration improvements.

  • Fix: Fixed workflow publish validation for typed named-stage conditions, reducing false errors when saving workflows.
  • Improved: Improved ticket handling with draft claim-on-open behavior, assignment continuity, archive protection, and note attachments.
  • New: Added and expanded HubSpot integration support, including webhook handling and auto-mapping improvements.
  • Improved: Updated the ticket inbox and message views to better surface attachments and reply behavior.
  • New: Expanded MCP preset support and related integration presets for connected tools.

September 24, 2026

Cross-department stage assignment is fixed

We fixed an issue that could block stage assignment across Agency departments and improved related ticket and workflow handling.

  • Fix: Stage assignment now works across Agency departments as expected.
  • Fix: Ticket inbound processing and related workflow updates are more reliable, reducing missed or duplicated handling.
  • Improved: Field scheduling and context loading were tightened up to avoid stale or inconsistent behavior.

September 22, 2026

Drive, marketplace, and workflow updates

Today’s release focused on Google Drive browsing, marketplace update safety, workflow loop handling, and a few visible UI fixes.

  • New: Google Drive file listing can now search child folders, with recursive paging and a new option to include subfolders.
  • Improved: Marketplace updates now handle connection selection more safely and block stale previews from applying changes against an outdated mapping.
  • Fix: Workflow loop-backs were fixed so re-entry, execution limits, and termination tracking behave correctly.
  • Fix: Rich text editing and Google Docs creation got visible fixes, including heading/link behavior and document folder/content fields.
  • Fix: Google Drive folder results now sort folders first, and field history processing was fixed.

September 21, 2026

Workflow fixes and worker scaling improvements

Today’s release improved workflow reliability, fixed several visible automation issues, and tightened worker autoscaling behavior.

  • Fix: Loop workflows now run their bodies correctly, and execution logging was improved for loop steps and stale-stage handling.
  • Fix: Workflow triggers and marketplace automation imports now preserve the right fields and raw payloads, reducing failed conditions and rejected imports.
  • Fix: Drive uploads under nested folders now match ancestor folders correctly, so existing workflow filters work without changes.
  • New: Nested child workflows now run without tying up an activity slot, improving parent workflow throughput and reliability.
  • Improved: Worker autoscaling and deployment handling were refined to use more stable capacity signals and avoid rollout/configuration issues.
  • Fix: Planned worker retirements no longer trigger false unhealthy alerts after graceful shutdowns.

September 20, 2026

Workflow loops and triggers got more reliable

Workflow execution, trigger handling, and a few related product areas were improved to behave more consistently for agencies.

  • Fix: Workflow buttons now respect custom active client statuses, fixing cases where automation buttons appeared unavailable for clients in non-default active states.
  • Improved: Workflow loops gained better publish validation and more reliable paging, including support for integration actions inside loops.
  • New: A new global task trigger condition lets workflows fire when a task leaves a client-accessible stage.
  • Improved: Ticket AI now uses your tenant’s configured status buckets for open and closed classification.
  • Fix: Field schedule automations now return the correct field values again, fixing failures caused by an outdated data source.

September 19, 2026

Workflow file handling and query filters improved

We tightened workflow execution safety and made file and relationship-query tools more reliable across the product.

  • Improved: Workflow temp files are now cleaned up more reliably, reducing leftover files from automation runs.
  • Improved: Google Drive uploads and webhook handling were hardened so workflow file actions are more dependable.
  • New: Relationship query filters now support count-based conditions more smoothly in the builder.
  • Fix: Workflow execution safeguards were improved to better prevent stuck or orphaned runs.

September 18, 2026

Public stage pages and workflow automations got more reliable

Today’s release focused on fixing several customer-facing issues in public stage pages, workflow routing, and marketplace updates.

  • Fix: Logged-out public stage pages now show the right branding and load photos and private images more reliably.
  • Fix: Fixed workflow routing so conditional “Go to next stage” buttons resolve correctly at runtime.
  • Improved: Improved Drive File Uploaded automations so folder filters match any folder in the path and the correct connected account is used.
  • Fix: Added stronger safeguards around custom object deletes and marketplace removals to prevent broken references and missing cleanup.
  • Fix: Fixed workflow shutdown and wait handling to reduce missed or stuck automations.

September 17, 2026

Google Drive browsing, backfill counts, and workflow fixes

Today’s release improved integrations, client backfills, and workflow behavior across the product.

  • New: Google Drive browsing is smoother, with shared-with-me folders, root navigation pagination, and file picker fixes.
  • Improved: Backfill jobs now show task counts more reliably, and the backfill wizard reflects the updated flow.
  • Fix: Workflow joins now resume through the correct outcome path, reducing unexpected behavior in published workflows.
  • Improved: Several integration and marketplace updates landed to improve Google Analytics, Google Tag Manager, and related resource handling.

September 14, 2026

Workflow publishing and marketplace fixes shipped

A set of production fixes improved workflow publishing, AI field handling, marketplace imports, and embedding behavior.

  • Fix: Fixed several workflow publish issues, including false validation errors, preserved structured output settings, and better support for result variables.
  • Improved: Improved workflow editing and execution with more reliable canvas dragging, wait/join behavior, and streaming null handling.
  • Fix: Marketplace imports and updates now handle field mapping and dependency publishing more consistently, including references-only publishing for never-embed items.
  • New: Added client-service AI context settings and improved embedding processing to reduce missed updates.

September 13, 2026

Marketplace, workflows, and field editing improvements

Today’s release adds clearer marketplace conflict handling, editable field shortcodes, and workflow publish fixes.

  • New: Marketplace imports and updates now handle conflicts more smoothly, with clearer merge decisions and better preview behavior.
  • New: Field shortcodes can now be edited directly, with a warning when renaming may affect existing usage.
  • Fix: Workflow publishing was fixed to avoid false validation blocks and to keep published workflows from showing persistent errors.
  • Improved: Several wizard and editor controls were polished for clearer change and edit affordances.

September 12, 2026

Workflow routing and field layouts got smarter

Today’s release improves how workflows route, how client fields render, and how the app handles sign-in and loading states.

  • New: Task peek panels now support manual timer controls.
  • New: Stage changes can now route conditionally based on linked client filters and toggle operators.
  • Improved: Direct named field layouts are now honored, and composite fields hydrate more reliably so client data appears correctly.
  • Fix: Branded loading screens are now shown during app startup, and a black-screen auth bootstrap issue was fixed.

September 11, 2026

Marketplace imports and forms got sturdier

Today’s release focused on more reliable marketplace imports and cleaner form field handling.

  • Improved: Marketplace imports now enforce tenant boundaries more strictly and include better reconciliation and health checks to catch bad package data earlier.
  • New: The built-in address field has been retired in favor of the Address custom object, updating the TopServ intake form flow to use the new field type.
  • Improved: Simple List fields now use a unified orientation, spacing, and chip style for a more consistent look across the product.
  • Improved: Per-object instance counts now respect caps and show more accurate totals.

September 9, 2026

Workflow and marketplace reliability improvements

We tightened several core workflow, AI context, and marketplace dependency checks to make publishing and execution more reliable.

  • Improved: Improved workflow publishing and execution safeguards so broken or incomplete workflows are less likely to go live or get stuck.
  • Improved: Expanded marketplace dependency handling and integrity checks to better protect published packages and their required services.
  • Improved: Refined AI context and field policy handling to make AI-powered features more consistent when working with entity data.

August 31, 2026

Marketplace imports now handle custom objects more reliably

Marketplace installs and AI-assisted custom object workflows were tightened up to make imports and updates more dependable.

  • Improved: Improved marketplace import mapping and progress screens so installs are easier to follow and complete.
  • Fix: Custom object updates now handle status and filter-key changes more reliably during marketplace syncs.
  • Improved: AI-assisted custom object and asset workflows were updated to better support persisted entity handling.

August 30, 2026

AI assistant and marketplace updates got smarter

We improved the AI builder experience, tightened marketplace update handling, and added stronger safeguards around tenant and AI settings flows.

  • New: The AI assistant now handles more builder tasks and presets with better context, tool support, and conversation handling.
  • Improved: Marketplace updates are more reliable, with improved dependency handling, deduping, and reference resolution during imports and updates.
  • Improved: Tenant AI settings and related public APIs were updated to better support configuration and migration flows.
  • Fix: Tenant deletion and billing-related safeguards were strengthened to reduce unexpected failures in admin workflows.

August 29, 2026

Google Ads setup got clearer and more reliable

Today’s release improved Google Ads onboarding and reconnect flows and added account status indicators.

  • New: Google Ads setup now shows real account names, formatted customer IDs, and a smoother post-OAuth agency selection and client mapping flow.
  • Fix: Google Ads reconnects now reuse the correct active connection and refresh tenant-owned OAuth apps with the right credentials.
  • New: Google Ads account status is now visible in setup and mapping screens, with clear color cues for active, paused, suspended, and closed accounts.

August 27, 2026

Workflow and form automation updates

We shipped improvements to workflow handling and form settings.

  • Improved: Workflow actions now return more consistent results, improving reliability across workflow runs and related automations.
  • Improved: Form settings and workflow shortcode handling were updated to make automation setup smoother in the Forms Management area.

August 24, 2026

AI assistant and media workflows got broader support

This release expands the AI assistant’s capabilities and improves media and workflow handling across the product.

  • New: Expanded the AI assistant’s access to more workspace context, including my day, activity logs, time entries, and tenant AI settings.
  • Improved: Improved internal MCP and AI tool handling so assistant actions can work with a wider set of connected data and prompts.
  • Improved: Added and refined cloud file and image media operations, including public API support for media-related workflows.
  • Improved: Improved workflow relationship filtering and condition configuration behavior for more reliable workflow setup.

August 21, 2026

Workflow builder and list views got smarter

Today’s release improved workflow scheduling, relationship-based list queries, and several connected views across the app.

  • New: Workflow scheduling and query setup now handle more cases in the builder, making it easier to configure scheduled automations and related filters.
  • Improved: Relationship-based list views were improved so grouped and filtered results render more reliably across clients and process lists.
  • Improved: Google Ads customer browsing and related integration screens were updated for smoother navigation and data loading.
  • Fix: Several background health checks and token refresh flows were hardened to reduce integration and automation interruptions.

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