July 18, 2026
My Day, escalations, and public stage got major upgrades
A broad release day focused on workflow visibility, faster triage, and cleaner public-stage behavior.
- Improved: My Day now shows a richer workspace with progress, timeline, triage, appointment pacing, and clearer empty states.
- Improved: Escalations were redesigned with a more structured layout, better status handling, assignee controls, process links, and notifications for comments and status changes.
- Improved: Tables and embedded task views gained inline editing, peek actions, better filtering, and stronger ticket status behavior.
- Fix: Public Stage was improved with client-field support, shortcode handling, upload display fixes, and safer handling of system keys and layout data.
- Fix: Timer tracking now attributes impersonation time to the real user, with related fixes for timer ownership and escalation time scoping.