# Update ticket settings

> `PATCH` `/v1/ticket-settings`

URL: https://www.agencytitan.com/docs/tag/ticket-settings/PATCH/v1/ticket-settings

Operation ID: `ticket_settings_update`

Tag: [ticket_settings](https://www.agencytitan.com/docs/tag/ticket-settings.md)

## Description

Partially updates the fields supported by update_tenant_ticket_settings and returns the resulting settings.

## Parameters

_None_

## Request body

- Required: yes
- Content-Type: `application/json`
  - Type: `object`
  - Properties:
    - `ai_auto_create_tasks_enabled` (`boolean`)
    - `ai_auto_draft_only_client_linked` (`boolean`)
    - `ai_auto_send_enabled` (`boolean`)
    - `ai_auto_send_min_confidence` (`number`)
    - `ai_auto_send_only_client_linked` (`boolean`)
    - `ai_auto_suggest_tasks_enabled` (`boolean`)
    - `ai_auto_summarize_enabled` (`boolean`)
    - `ai_categorization_sets_priority` (`boolean`)
    - `ai_config_categorization_id` (`string`)
    - `ai_config_drafting_id` (`string`)
    - `ai_config_policy_analysis_id` (`string`)
    - `ai_config_process_suggestion_id` (`string`)
    - `ai_config_summarization_id` (`string`)
    - `ai_drafting_enabled` (`boolean`)
    - `ai_policy_analysis_enabled` (`boolean`)
    - `ai_policy_auto_escalate_enabled` (`boolean`)
    - `ai_policy_auto_escalate_min_severity` (`string`)
    - `ai_policy_auto_escalate_timing` (`string`)
    - `ai_policy_block_send_enabled` (`boolean`)
    - `ai_policy_block_send_min_severity` (`string`)
    - `ai_process_suggestion_enabled` (`boolean`)
    - `ai_style_learning_enabled` (`boolean`)
    - `ai_summary_enabled` (`boolean`)
    - `ai_task_action_min_confidence` (`number`)
    - `auto_close_enabled` (`boolean`)
    - `auto_close_reminder_days` (`integer`)
    - `auto_close_reminder_template` (`object`)
    - `auto_close_resolved_days` (`integer`)
    - `auto_close_use_business_days` (`boolean`)
    - `auto_close_waiting_days` (`integer`)
    - `gmail_writeback_defaults` (`object`)
    - `review_notify_author_on_decision` (`boolean`)
    - `review_notify_on_insert` (`boolean`)
    - `review_sla_minutes` (`integer`)

## Responses

- `200` (`application/json`): Successful response.
  - Type: `object`
  - Properties:
    - `data` (`object`, required)
- `400` (`application/json`): Request validation failed (unknown or out-of-range parameters/properties are rejected).
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `401` (`application/json`): Missing, invalid, expired, or revoked bearer token.
  - Type: `object`
  - Properties:
    - `error` (`string`, required)
    - `error_description` (`string`, required)
- `403` (`application/json`): The authenticated user does not have permission for this operation.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `404` (`application/json`): The requested resource was not found.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `409` (`application/json`): The request conflicts with an existing record or partially applied.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `429` (`application/json`): Per-tenant rate limit exceeded (600 requests/minute across all /v1 REST endpoints). The Retry-After header indicates how many seconds to wait.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)
- `500` (`application/json`): An unexpected internal error occurred.
  - Type: `object`
  - Properties:
    - `error` (`object`, required)

## Authentication

- `bearerAuth` — http (bearer) — All /v1 endpoints (except `/v1/openapi.json` and `/v1/llms.txt`) require a bearer token. Two equal first-class paths: (1) an OAuth 2.0 access token from the au…

## Useful links

- Interactive page: https://www.agencytitan.com/docs/tag/ticket-settings/PATCH/v1/ticket-settings
- API reference home: https://www.agencytitan.com/docs/
- Tag page: https://www.agencytitan.com/docs/tag/ticket-settings.md
- This operation as Markdown: https://www.agencytitan.com/docs/tag/ticket-settings/PATCH/v1/ticket-settings.md
- OpenAPI JSON: https://www.agencytitan.com/docs/openapi.json
- Full API Markdown: https://api.agencytitan.com/v1/llms.txt
- API keys: https://app.agencytitan.com/settings/api-mcp